FAQ
Q: What is the "Pumkins / Chinese Yams program"?
We will randomly add a few healthy ingredients to the meals you ordered (exclude Special Diet), such as 3 out of 10 packets from your order. These ingredients are usually good for dogs but do not need to take in large quantities in order to let them get excited when eating our meals. We change this ingredient periodically. The latest arrangement is to switch from pumkins to Chinese yams on 8 June, 2024. When we receive your first order, we will confirm whether you like to join the program or not through Whatsapp. Thank you!
Q: Why do you include chicken cartilage, chicken heart or liver into the menu?
Benefits of chicken livers:
High in protein, fat and vitamin A. Fat content is very good choice for young growing or underweight dogs and cats.
Benefits of chicken hearts:
Chicken hearts contain vitamins B, vitamin A, iron, copper, zinc, and phosphorus. They also contain a lot of omega-3 and six essential fatty acids as well, which you’ll hardly find in other pet food brands that have the same benefits for your pets’ health.
Benefits of chicken cartilage:
Cartilage is very high in glucosamine and is good for your dog's bones health and it also helps with dental hygiene. Chewing on rubbery cartilage cleans your dog's teeth that other canned / dry foods cannot provide, since it can remove certain amounts of nasty bacteria and little bits of food stuck between their teeth.
Our chicken livers, hearts and cartilage are all imported from Japan and are non-hormone added.
Q: How do I transit my pet to try our homestyle cooked fresh pet foods from the canned or commercial dog foods?
To ensure your pets move onto the new diets as smoothly as possible, we suggest you following the meal plans as below.
Day one and two
25% theNutriMENU; 75% old pet food
Day three and four
50% theNutriMENU; 50% old pet food
Day five and six
75% theNutriMENU; 25% old pet food
Day seven
100% theNutriMENU
Q: How much should I feed to my pets?
Every pet has unique energy requirements. You can slightly modify the following guidelines to meet their specific needs.
Just like humans, every dog and cat are different and unique. In general, puppies, kittens and young dogs and cats may eat a little more that the adult dogs and cats. Older dogs and cats eat slightly less and require different diets.
Q: How do you deliver the goods?
We work with our logistic partner which offers frozen food delivery services within the Hong Kong area. The delivery cost is $50, we will offer free delivery when you purchase over $430.
Q: How long does the cooked pet food stay good for?
We pack our foods before shipping to you to ensure that it can stay fresher longer. Even though our frozen package won’t expire for up to 3 months, we suggest consuming the food within 1 month of your purchase. Please make sure you keep the pet food frozen before use. Before feeding, please soak the original bag in warm water between 20 to 30 degrees for 10-15 minutes, then open the plastic bag and feed your doggies.
Q: When am I charged for the order?
You will first be charged when you place and confirm the order to us. Each subsequent charge will be made 1 day before the next shipment is sent out for the subscription order. You can cancel or change your subscription plan anytime to us one day before the order is sent out. For any enquiries, please feel free to contact help@mebapet.com